Member Correspondence Made Easy!
With statistics showing that nearly 95% of all customer interactions are accomplished via documents, it is clear that the quality of member correspondence is critical to member relationships. Member correspondence—enrollment letters, notices, explanation of benefits, etc.—is more than just ink and paper; they are real opportunities to deliver value, build trust and expand and strengthen the relationship. Delivering the right information in the right format to the right audience at the right time and for the right reason is critical.
All Member Correspondence Systems Are Not Created Equal
Cincom Eloquence provides the tools that organisations need to deliver a highly personalised member experience through documents. With Cincom Eloquence, representatives can quickly and easily assemble, design, generate and deliver personalised member correspondence, even while interacting with members in real time. Cincom Eloquence is easy to use, easy to integrate, easy to maintain and is a comprehensive document automation solution that provides the tools and technology needed to improve your business processes and your market position.
Examples of member documents that you can create with Cincom Eloquence include:
- Annual Notice of Change (ANOC)
- Explanation of Benefits (EOBs)
- Group/Individual Policy
- Wellness Assessments
- Disease Management Correspondence
- Claims Correspondence
- Letters (SNP, Approval/Denial, Pharmacy)
- Enrollment/Welcome Kits
- Personal Health Statements
